Konga Fail

So it seems that I don’t have much luck shopping online over here… Keep reading for a long and ranty post!

We needed a new fridge. LagosDad told me to look online and check out what was available.

I spent a week looking at various options and decided on one particular one, which I found on konga.com. I got LagosDad’s approval. He told me to get Mil and Fil’s approval. I sent them the link. Neither of them replied to my Whatsapp message (no surprise, really). Finally, LagosDad told me to just go ahead and order it.

I ordered and paid and the fridge arrived a week later (through a third party seller – RCT). I was in school at the time, but LagosDad messaged to say that it was really small and that I should return it and get a refund. This was December 1. When I got home, I saw the carton and realized that yes, it is too small. Did I measure? No. So how on earth did I know what size fridge I was buying? Don’t ask. I thought I knew what I was doing.

Anyway, so that very day I emailed Konga and I rang them and explained that I’d made a mistake and that I wanted to return the fridge.

Ugh, you know what… This is going to take too long. I’m going to copy and paste an email that I just sent them…

“Needless to say I am very disappointed by this decision. I have seen the return policy. I have also looked at other items by RCT on Konga and NO WHERE does it state their return/refund policy.

I have admitted that I made an error when I ordered the item. I ordered the wrong size. But again, no dimensions were put on the seller’s page. Perhaps that should have been my first clue.

HOWEVER, I contacted Konga on the day of delivery (December 1) to request a return/refund. I emailed and I spoke with someone on the phone. I received an email confirmation to this effect. 
I spoke to Konga the next day (December 2) as well. I was assured that the seller had been contacted and that someone would get back to me.
On Monday (December 5) the seller contacted me to say I had had the item for more than three days so that they would not accept a return/refund. WHY DID THEY WAIT FOUR DAYS TO CONTACT ME?
I spoke with Konga again after that. On the Monday and on Wednesday (December 7) and again, I was assured that the seller had been contacted.
And then last night I received an email to say that the seller had declined my appeal for a return/refund because the item is not defective. 
So, please tell me – what does their policy state? They knew the item was not defective when they were first contacted. But they didn’t state that as their reason for not accepting a return. They said that I’d had the item for more than three days. And now they’re saying that they won’t accept it because it’s not defective?
PLEASE clear this up for me. 
I am very upset about this.”
I’m so angry about this right now. I don’t know if anything will come of this back and forth email exchange, but I have to try at least.
Meanwhile, if anyone wants a 212L Samsung single-door fridge, it’s NGN100,000.

Starting Again

As you already know, I’ve started teaching full-time again. And… I love it!

One of the things that I was looking forward to, was the fact that I’d be too busy to eat everything I could get my hands on!

Seriously – I’ve exercised five times in the last YEAR! Four times in August and once in September. And that’s it.

Every day I eat two boiled eggs for breakfast and I take food to school with me – a small box of Crunchy Nut Cornflakes, a small box of carrot sticks, an apple and some chicken salad. It’s enough to see me through the day, right? Apparently not.

So I need the Crunchy Nut and the carrot sticks for while I’ve got my prep periods – you know, something to munch on while I’m grading or planning, or whatever. But that usually means that it’s all gone by 8.30 am.

Anyway, so just my luck – the cafeteria is right next door to my classroom. RIGHT NEXT DOOR.

Bistro 7 caters for the school. This is great for them. But not for me. Have you ever had their chocolate brownies? TO DIE FOR!

Anyway, so at 9.30 every morning, in to the cafeteria I go – whether I’m hungry or not and I have a chocolate brownie. It’s reached a point where the staff don’t even ask me what I want anymore – they just hand me the brownie and I hand them a N500 note. It’s also reached a point where my colleagues take the piss out of me!

But that’s not all. So I have the brownie. And then two hours later – during my lunch period, I have my chicken salad (it’s good – but it’s become boring). And then I’ll go back to the cafeteria and get French fries (they are SO good). JESUS CHRIST – WHAT IS WRONG WITH ME? Again, the staff just know what I want!

Perhaps it wouldn’t be so bad if I had to walk down three floors to get there and then three more floors to go back to my classroom – but no. NEXT DOOR!

Needless to say, although I know I’m not doing myself any favours, I keep on eating. A couple of weeks ago I decided enough was enough and I didn’t want to keep eating the brownies and the fries. So I decided to go back on Cambridge Weight Plan. I did so well on it last year… But stuff kept getting in the way – dinners with friends at the weekend, drinks with colleagues on a Friday afternoon, brownies in the cafeteria next door…

I decided half-term was a perfect time to start. I wanted to go to the CWP centre on Friday to get all my shakes and soups sorted so I could start on Monday. But Friday was a half-day at school and a large glass of red wine with colleagues put a stop to that plan. So I decided to go on Saturday – but they close early on Saturdays and I couldn’t make it on time. So I went yesterday (Monday).

I walked into the centre and the lady there had to weigh me. And I’m ashamed to say that I’ve put on four (FOUR) kilos since April. WTAF? To be fair, I did go in the middle of the day – so maybe I’ve only put on 3?

Anyway, so I’ve started Cambridge Weight Plan again today. It should be relatively painless (yeah right) this week – but once I start back at school…

Oh well – let’s see!

Six Going On Sixteen

My Dearest Vins,

I can’t believe it. I really can’t believe that you are six today.

SIX!

I spent the morning reminiscing about the day you were born and how I felt. My immediate love for you overwhelmed me.

And you know what… it still does.

You never cease to amaze us – with your sensitivity, your intellect, your ever increasing vocabulary, your interest in animals and dinosaurs, your love for books and the iPad and also, with your total brattiness.

I love you Vins.

Happy birthday.

xx

Happy 2nd Birthday, Darling

My darling Booni,

I can’t quite believe that you are two!

You came into our world and turned our lives upside down.

Your smile is infectious, and to hear you laughing makes my heart swell. I love your confidence and swagger – you really are the coolest kid!

You are my little fighter. You have been since you were in my tummy. You fight for what you want and, although it drives us all a bit crazy, I have to admire your determination, bravery and courage.

I wish you all the best, all the time.

I hope your days are filled with love, laughter, sunshine, bubbles and lots of Baa Baa Black Sheep.

IMG_2281

I love you to the moon and back.

xxx

I’m Still Here!

I know, I know.

For those of you who missed me – I’m so sorry!

I don’t even know where to begin…

So, we spent the summer in Dubai with my parents. My kids were so happy – we swam every morning (it was too hot in the afternoons) and spent most of the day in various play areas.

The kids hadn’t met my parents or sister for over a year, and my brother, sister and I hadn’t been together for four years – so it was lovely to all spend time together.

School started at the beginning of August.

I’m loving being back at work. But I’m also feeling a bit like a headless chicken. I’m trying to balance time with the children and time at work, as well as time with LagosDad and fitting in other stuff. I’m not managing too well, actually. School seems to be winning!

I feel guilty that I’m not always home when my kids might need me. I feel guilty that they might not be getting enough attention from me. And I feel guilty that I’m not spending much time with them. On the other hand, it’s great to be able to be doing something for me.

Anyway… More soon.

🙂

You’re a Strong Boy!

My kids have been sick.

One day it’s one and two days later, it’s the other. This has been going on for about a month. I’m pretty sure there’s something in the air.

Anyway, yesterday, Vins was complaining about a headache. He has NEVER complained about headaches before. He threw up a few times. He whinged and he whined and I started worrying about malaria, as he’s been getting fevers on and off for a couple of weeks.

Finally, he told me that he wanted to go to the doctor. “Mama, please take me to the doctor. I just want to get well now.” Vins wanting to go to the doctor? That’s when I knew he really wasn’t feeling good and was probably in more pain than I realized.

He threw up on the way to the doctor. And was pretty upset that his clothes were wet and dirty, and he started crying. My FIL kept telling him not to cry as he was a strong boy and that he should be brave.

This did not go down well with me – but I couldn’t say anything to him (directly, at least). The only thing I could do was tell Vins (in front of my FIL) that if his head hurt and he wanted to cry – he should cry. If something else hurt so much that he wanted to cry, then he should cry.

I will not have my son growing up thinking that in order to be a strong boy, or to be a man, he can’t cry. That is complete and utter nonsense and I won’t accept it. The boy is only five, for God’s sake.

He is who he is and I won’t change that. For anyone.

P.S. He has a tummy bug, not malaria.

I Should Have Stayed At Home

This morning I had to go to Spar. If you know me, you will know that I HATE grocery shopping. But, you know, someone’s got to do it.

We needed a new iron and a few other things.

Anyway, got there and went upstairs. Chose the iron (bought two (don’t ask)) and paid for them upstairs. I went down to the supermarket area, got a trolley and proceeded to start dumping things in.

I got to the till, the checkout girl scanned everything and someone else packed it all for me. And… My card didn’t work. Actually, it wasn’t my card that didn’t work – it was their POS machine thingy. No network, apparently. She tried from three different machines and it didn’t work. They asked me to use the ATM outside to withdraw some cash and then come back to pay. There was a lady in the other queue who said she’d just been to that ATM and it didn’t work.

They then suggested that I go across the street to the bank and withdraw the money from the ATM over there.

I became a bit irate. You see, you’d think it was so simple to just ‘go across the street’ and get some cash. But it’s so much more complicated! I said to the checkout girl, ‘So I’ve spent one hour in this store, your POS machines aren’t working, so I have to leave all my things here, go across the street, withdraw the cash and then come back and pay?’ I was beginning to regret leaving the house. She replies, ‘I can’t let you take the shopping without paying.’ FFS – I never said I wanted 10,000 NGN worth of groceries for free! The lady behind me in the queue offered to lend me the cash. A great big thank you to her, if she ever reads this. But I couldn’t accept that (even though I’d have paid her back).

Anyway, so I had to just suck it up and go to GTB across the road. There are three ATMs outside the branch and NONE of them were dispensing cash. So off I went inside – to the second floor (no lift), stood in line and then managed to withdraw my money. Got back into the car. Had to go round again (irritating even though I wasn’t driving) and went back to Spar.

They wouldn’t let me in through the exit ((near the tills)I understand they have security policies and stuff in place, but I wasn’t about to rob the place, ffs), so I went in through the entrance and had to walk through the whole store again.

I realise this is hardly a big deal, and I feel ridiculous even writing about it. But I can’t understand how something like this can happen! How can none of the ATMs work? How can NONE of the POS thingies work? I wasted a good forty minutes in total. Forty minutes I could have spent at home. Alone. In peace.

I’m guessing that the whole problem was through GTB. Hopefully they’ve sorted themselves out by now.

Alone Time

Me: Vins – get dressed. Let’s go to the supermarket.

Vins: No I don’t want to go. You go.

Me: But I don’t want to go by myself. Just come.

Vins: No. You should go by yourself. Anyway, you said you wanted some alone time.

Got me there. Is this kid really only 5?!

This Is What I Do!

I’m a teacher.

I’ve always taught. My degree is in Teaching Studies with English Language and Linguistics. I left university and went straight into a school in London. I was there for four years and then moved back to Lagos. I taught at an international school in Lagos for six years.

During those ten years, I did various courses. CELTA, SEN, ADHD, etc. Some were online and some were evenings and weekends. I became the SENCo (special needs coordinator) at the school in Lagos (where I was for six years).

I’d like to think that I’m quite well qualified!

I took a break once Vins was born. A five year break. Bit long, yes. But I think I needed it.

I tried to start my own business (selling baby and toddler shoes and clothing). My heart wasn’t in it. So I started tutoring. Kids either came to me, or I went to them for a couple of hours a week. I enjoyed it, but it got a bit boring with only the one child each time. I explained to LagosDad that education is what I “do”, and what I do well. And then I got pregnant with Booni.

Once we came back from London, I started getting a little involved in Vins’ classroom activities – story time, Diwali presentations, etc. And I remembered how much I LOVE teaching and how much I LOVE being in the classroom.

So I thought I’d start substituting. I’ve written about this before

So now I’m substituting in the school that Vins attends. I love it, and it’s a very good school. One of the best in Lagos (depending on who you’re asking).

Anyway, so the point of this whole thing is…

Each time someone asks me (or my ins or whoever) what I’m doing now, and I explain I’ve gone back to school, they’re all like, ‘Oh that’s nice.’ And they ask if I’m back at my previous school. I say no, and I tell them which school I’m in. And all of a sudden I get a flurry of ‘Oh WOW!’ and ‘Congratulations!’ and ‘That’s amazing!’

Umm – Hello?

Is it not amazing that I spent four years getting qualified? Is it not amazing that I taught for ten years before taking a break? Is it not amazing that I was head of the special needs department?

I mean, I’m only a substitute at the moment.

And last week one of my MIL’s friends said, ‘Oh that’s good. It’s good “time pass”‘. I have been told this for YEARS. First I was ‘passing time’ until I got married. Then I was ‘passing time’ until we had children (once people got over the shock that I decided to continue working after marriage). So what am I doing now? Passing time until what?

FFS. THIS IS WHAT I DO!

Rant over.

 

gloo.ng

Did I ever tell you that I use gloo.ng to do my online grocery shopping? I’ve been using them for a while. I think since 2013. And their service is excellent!

They even sent me free Smarties when they saw on Twitter that I was trying to give up smoking and couldn’t stop eating them. (That was ages ago and didn’t last long, just fyi.)

Usually when I order my stuff, I pay cash on delivery. But because I’ve been at school, I’ve started paying online. It really is so much easier.

Well, I was in school today and had a couple of free periods, so I decided to order a few things that we needed at home. While I was paying, I don’t know what happened, but I didn’t get a confirmation from them. I think there was a problem from the bank.

I emailed customer support and asked them if they’d received my payment. They replied promptly – they hadn’t. I checked my bank account – the amount had been debited.

WTF was going on?

I used the web chat on my banking platform to find out what was going on. It took a while, but they confirmed my account had been debited.

Meanwhile, I’d received an email from Gloo – they only had one pack of Pampers in stock.

Once the bank confirmed the debit, I emailed Gloo again – Had they received my payment? I received a reply soon after – they hadn’t.

So basically, my account had been debited – but where had the money gone? So I got back on to the bank web chat thingy and asked them to reverse that transaction. It took a little while again (mostly waiting for someone to be available to chat). Ok – done. Or it will be in forty-eight hours.

I emailed gloo again and asked them how to go about paying. I’d gone back to my online order and couldn’t see any payment option. And I wasn’t prepared to start putting all this stuff back in my basket and starting the process all over again.

While waiting for their reply, I got a phone call. The dispatch driver was outside my house – with my order – waiting for payment. Errr. I told him he could wait thirty minutes for me to come home or I could pay cash the next day. He said, ‘No problem. I’ll come back tomorrow.’

Customer service then called me and asked me to make the payment online – and since I couldn’t do it through their platform, they requested that I do it via bank transfer. They updated my invoice and sent me all the bank details, etc.

Although the whole thing has been a bit irritating – it’s not their fault. They have been wonderful and very helpful throughout all this.

Honestly – this is what customer service should be!