So it seems that I don’t have much luck shopping online over here… Keep reading for a long and ranty post!
We needed a new fridge. LagosDad told me to look online and check out what was available.
I spent a week looking at various options and decided on one particular one, which I found on konga.com. I got LagosDad’s approval. He told me to get Mil and Fil’s approval. I sent them the link. Neither of them replied to my Whatsapp message (no surprise, really). Finally, LagosDad told me to just go ahead and order it.
I ordered and paid and the fridge arrived a week later (through a third party seller – RCT). I was in school at the time, but LagosDad messaged to say that it was really small and that I should return it and get a refund. This was December 1. When I got home, I saw the carton and realized that yes, it is too small. Did I measure? No. So how on earth did I know what size fridge I was buying? Don’t ask. I thought I knew what I was doing.
Anyway, so that very day I emailed Konga and I rang them and explained that I’d made a mistake and that I wanted to return the fridge.
Ugh, you know what… This is going to take too long. I’m going to copy and paste an email that I just sent them…
“Needless to say I am very disappointed by this decision. I have seen the return policy. I have also looked at other items by RCT on Konga and NO WHERE does it state their return/refund policy.
I have admitted that I made an error when I ordered the item. I ordered the wrong size. But again, no dimensions were put on the seller’s page. Perhaps that should have been my first clue.