More Disappointment (Updated)

You know I’ve written about Mall for Africa before, right?

About their delivery that arrived four months late. Not only that – it was delivered to the wrong address.

I used Mall for Africa to order a couple of things (for myself) at the beginning of April, and the store I ordered from was House of Fraser.

I placed my order on April 3rd.

On the site it says, Order Date: April 6th (That’s fine. I guess by the time they process it all, etc.)

Also on April 6th, the site said: Awaiting Items from Merchant.

I was a bit excited. I know that House of Fraser delivers super fast.

And then… Nothing.

I emailed them on April 22nd for an order update. They replied within an hour or two and apologized for the delay (apparently some backlog in their UK warehouse), but assured me that my order was en route.

So where the f*** is it?

The site says that it takes 4 (FOUR) to 15 (FIFTEEN) business days for items to be delivered to the customer (if they get the address right). I realise it’s only a couple of days more than expected, but… You know.

I keep saying this – regardless of whether it’s Konga, Jumia, Amazon, whatever – IF YOU CANNOT DELIVER ON TIME OR IF THERE IS A DELAY – I DO NOT MIND. BUT PLEASE INFORM YOUR CUSTOMERS!

Ugh – Rant over.

I’m off to choose which Kendra Scott earrings to buy… (I did say I’d never learn)

I’m trying to think of something to say – comparing my need for retail therapy to my lack of common sense. If you think of something, please comment below!

***UPDATE***

I feel a bit bad now… After posting this I used the Mall for Africa web chat thingy (in the morning) to find out about my order. The person on the other end was very helpful and said that my package was in Nigeria and would be with me by Friday.

And then LagosDad called at 3.30 pm and said my package had arrived.

Hooray!

Santa’s Late Delivery (Updated)

After the debacle of our Mall for Africa experience, I decided to use them again.

I mean, what’s a girl to do when she needs some retail therapy?

Anyway – I’ll report on that experience when my order actually arrives (if it ever does?)!

So, back to the point – after receiving our three missing items – from a third party couple (it’s just insane, isn’t it?), I emailed Mall for Africa to complain.

I received a reply from them within hours.

Dear

Thank you for your mail.

Many apologies for this inconveniences this may have caused you.

The logistics Team where following up on your order to retrieve it when apparently the customer that received the order has returned them to you.

Please accept our sincere apologies for this again as it was not intentional and will not happen again.

Thank you for choosing MallforAfrica.

Sincerely,
MallforAfrica

I copied and pasted the email – so that is exactly how it was written. My first thought was, ‘Where’s my red pen?’ My second thought was, ‘They’ve not actually explained anything.’ And my third thought was, ‘Ugh. Whatever.’
Anyway, so that’s that.

Santa’s Late Delivery

Last Christmas we ordered all the children’s presents from Amazon (US) through the Mall for Africa app. We’d never used it before and decided it was more cost effective to do that than buy all the gifts here.

The app was relatively easy to use, I guess. It did annoy me that I could only order a maximum of 15 items (currently reduced to 10) from the Amazon store – but I suppose there’s a reason for that!

Anyway, so we placed our order at the beginning of December – around the 6th, I think. And they say they’ll deliver between ten to fifteen business days. Of course I then started worrying about the fact that they may not arrive by Christmas (and what I would do if they didn’t).

I left for Bali on the 14th, and by the 18th the packages started arriving. Hooray! Relief!

I got back on the 23rd and started opening them and wrapping. The boxes weren’t in good condition – but at least they’d arrived. Then I realised that 3 items were missing.

A cookie jar shape sorter thing for Booni, a farm animal book for Booni and a Melissa & Doug magnetic calendar for Vins. I figured it would arrive at some point.

On January 6th I emailed Mall for Africa about these items and was told (on January 13th) that they were en route. Great!

On March 14th (I kind of forgot in between) I emailed them again. I skipped the pleasantries and asked them to either send the items, or refund me. The reply they sent (the following day) asked for a list of the items I hadn’t received yet, as their database said the order was complete.

I replied with a list of the 3 items and didn’t hear from them again. And again, I forgot (oops).

On Wednesday this week (March 30th), LagosDad came home from work and said a lady had called him. She and her husband had received a parcel from Mall for Africa – one they weren’t expecting – and when they opened it, they found our contact details.

Luckily for us – they actually called and we arranged to collect the items from them at a nearby location.

Vins was with me when I went to collect it and I told him that Santa had delivered the presents to the wrong home. And that those people were kind enough to call us and let us know.

I’d like to use Mall for Africa regularly – whenever I need a bit of retail therapy (all the time) or when we need stuff for the kids (all the time) – but is this a risk worth taking? Yes, they sent the items late. But HOW do you send them to the wrong address? When I collected the box yesterday, LagosDad’s name and our delivery address was VERY clear on the box! Do they not have some sort of tracking system? We were very lucky that this couple contacted us. What if we’re not so lucky next time?