Customer Service

I’ve been meaning to write this post for a couple of weeks now, but I’ve only just managed to actually turn on my laptop about two days ago.  For the first time in two weeks!

Anyway, so it’s about customer service.  And doing things the right way.

As you probably already know, we went to Dubai for the Christmas holiday.  

On our way back, it was just V and me.  Alone.  I was dreading it.

We flew Qatar.  Yes, I know Emirates flies direct, but it’s SO expensive.  Qatar is so much cheaper, we were able to fly back Business Class (which was amazing).

Anyway, at check-in in Dubai the man behind the desk asked me if I was pregnant.  No.  Bastard.  (That has nothing to do with anything.  I just thought I’d share)

After checking-in we had to go through immigration.  Airport staff saw I was struggling with my very heavy handbag, Vinay’s even heavier carry-on luggage and Vinay (who was refusing to walk).  The guy took me through another channel, where there was no queue.  Same with security checks.

Then there was the long walk into the departures terminal.  I need not have worried.  There was an airport golf cart thingy waiting.  The driver whisked us off to the lifts that would take us up to departures.

We went up in the lift, and there was another golf cart waiting when the doors opened.  He drove us to the lounge.  

I’m sure it would have taken us at least forty-five minutes to walk on our own.

Our gate was very near the lounge, so we were ok to walk there.

Qatar Airways staff onboard were fabulous.  But that could have been because we were sitting in Business Class?

Once we reached Doha and got to the Premium Terminal, airport staff gave me a pushchair for Vinay.

The Premium Terminal is amazing.  They have a fully equiped nursery – DVDs, books, crayons, paper, etc.  And even a cot!  The whole idea is to leave your child/ren in there with your nanny while you enjoy the lounge.

Unfortunately we were without a nanny this time, so I got to experience the nursery as well! 

Our wait in Doha was seven hours (from midnight to seven in the morning).  

Once Vinay had enough of the nursery, we went into the lounge, found two reclining chairs and slept.  Blankets were provided!

Crew on our flight from Doha to Lagos were excellent.  And the food was SO good.  Again, probably a perk of travelling Business Class – but still.  They were so nice to Vinay – stopping to play and chat with him.  He wasn’t amused.

We reached Lagos (after a VERY long eight hours).  And we had the longest walk of my life.  Vinay refused to walk.  REFUSED.

The airport is being renovated, so the walk was longer than usual (through Departures, weirdly).  There was no one to help.  No one offered the golf cart thingy – though there are several parked in the airport.  

There was no one to take us to the front of the immigration queue.


I know it’s like that in most places, but maybe it’s time to rethink the rules for people travelling with small children? 

Excuse Me, Mr Salon Owner…?

Dear Mr. Hairdresser and Salon Owner,

I have been coming to your salon for many years and I am very happy with how you (YOU) or your other Lebanese hairdresser man blow-dry my hair.  I am also happy that you have renovated your salon and that it looks much nicer than before.

Unfortunately, there are things that I am not happy about.  Please find the list below.

I am not happy that you have increased your prices from N2500 to N4000.  But anyway – I can deal with that.

I am not happy that I (usually) always have to wait at least 40 minutes for my hair to be done (even though I wash my hair before I come).  But anyway, since you don’t take appointments – I can deal with that.

I am a mother.  I loooove to show people pictures of my baby.  But I’ll only show them if they ask!  I am not happy when you put your phone onto slideshow mode to show me every single picture of your child. More so if you are not going to ask to see my photos!

And while we’re on the topic of our children – please don’t tell me that the mats I have in my car are unhealthy for my baby.  Or that I have the wrong kind of sun shade.  Or that I shouldn’t use x, y or z product.  I will decide – thank you.

I am not happy that all your staff (hair washing girls and girls that do weaves, extensions, etc) have conversations by shouting at each other across the salon.  It is too noisy and irritating.

I am not happy when you are all busy and you think it will be ok for one of the girls to do my blow-dry.  Ask me first.  (I know I should say… 😦 )

I am not happy when I see that girl who is about to do my hair has been eating plantain chips and she comes to do my hair without washing her hands first (I did tell her to go wash her hands).

I am not happy when said girl pulls my hair, rips it out of my scalp, burns my ears, knocks me (repeatedly) in the head with the hairbrush and the back of the hairdryer and actually, really doesn’t know how to do my hair properly.  And then expects a tip.

I am MOST unhappy when you then ask me to still pay N4000 even though it was not YOU or your other Lebanese man that did my hair!

I am not happy because going to the salon is meant to be relaxing.  And it really isn’t anymore.

Please spend some time training your staff and learning about good customer service. 

That is all.