So it seems that I don’t have much luck shopping online over here… Keep reading for a long and ranty post!
We needed a new fridge. LagosDad told me to look online and check out what was available.
I spent a week looking at various options and decided on one particular one, which I found on konga.com. I got LagosDad’s approval. He told me to get Mil and Fil’s approval. I sent them the link. Neither of them replied to my Whatsapp message (no surprise, really). Finally, LagosDad told me to just go ahead and order it.
I ordered and paid and the fridge arrived a week later (through a third party seller – RCT). I was in school at the time, but LagosDad messaged to say that it was really small and that I should return it and get a refund. This was December 1. When I got home, I saw the carton and realized that yes, it is too small. Did I measure? No. So how on earth did I know what size fridge I was buying? Don’t ask. I thought I knew what I was doing.
Anyway, so that very day I emailed Konga and I rang them and explained that I’d made a mistake and that I wanted to return the fridge.
Ugh, you know what… This is going to take too long. I’m going to copy and paste an email that I just sent them…
“Needless to say I am very disappointed by this decision. I have seen the return policy. I have also looked at other items by RCT on Konga and NO WHERE does it state their return/refund policy.
I have admitted that I made an error when I ordered the item. I ordered the wrong size. But again, no dimensions were put on the seller’s page. Perhaps that should have been my first clue.
HOWEVER, I contacted Konga on the day of delivery (December 1) to request a return/refund. I emailed and I spoke with someone on the phone. I received an email confirmation to this effect.
I spoke to Konga the next day (December 2) as well. I was assured that the seller had been contacted and that someone would get back to me.
On Monday (December 5) the seller contacted me to say I had had the item for more than three days so that they would not accept a return/refund. WHY DID THEY WAIT FOUR DAYS TO CONTACT ME?
I spoke with Konga again after that. On the Monday and on Wednesday (December 7) and again, I was assured that the seller had been contacted.
And then last night I received an email to say that the seller had declined my appeal for a return/refund because the item is not defective.
So, please tell me – what does their policy state? They knew the item was not defective when they were first contacted. But they didn’t state that as their reason for not accepting a return. They said that I’d had the item for more than three days. And now they’re saying that they won’t accept it because it’s not defective?
PLEASE clear this up for me.
I am very upset about this.”
I’m so angry about this right now. I don’t know if anything will come of this back and forth email exchange, but I have to try at least.
Meanwhile, if anyone wants a 212L Samsung single-door fridge, it’s NGN100,000.
Update: After Konga saw this post on Twitter, they rang me up and said they had a resolution. I could exchange my fridge with another item from the same seller. She told me that they had a chest freezer which was larger. I told her that this would not work as I ordered a fridge, not a freezer – and that I didn’t want a freezer.