You know I’ve written about Mall for Africa before, right?
About their delivery that arrived four months late. Not only that – it was delivered to the wrong address.
I used Mall for Africa to order a couple of things (for myself) at the beginning of April, and the store I ordered from was House of Fraser.
I placed my order on April 3rd.
On the site it says, Order Date: April 6th (That’s fine. I guess by the time they process it all, etc.)
Also on April 6th, the site said: Awaiting Items from Merchant.
I was a bit excited. I know that House of Fraser delivers super fast.
And then… Nothing.
I emailed them on April 22nd for an order update. They replied within an hour or two and apologized for the delay (apparently some backlog in their UK warehouse), but assured me that my order was en route.
So where the f*** is it?
The site says that it takes 4 (FOUR) to 15 (FIFTEEN) business days for items to be delivered to the customer (if they get the address right). I realise it’s only a couple of days more than expected, but… You know.
I keep saying this – regardless of whether it’s Konga, Jumia, Amazon, whatever – IF YOU CANNOT DELIVER ON TIME OR IF THERE IS A DELAY – I DO NOT MIND. BUT PLEASE INFORM YOUR CUSTOMERS!
Ugh – Rant over.
I’m off to choose which Kendra Scott earrings to buy… (I did say I’d never learn)
I’m trying to think of something to say – comparing my need for retail therapy to my lack of common sense. If you think of something, please comment below!
I feel a bit bad now… After posting this I used the Mall for Africa web chat thingy (in the morning) to find out about my order. The person on the other end was very helpful and said that my package was in Nigeria and would be with me by Friday.
And then LagosDad called at 3.30 pm and said my package had arrived.