You know, Lagos airport never ceases to amaze me. Even after living there for so many years and flying in and out countless times.
We used Qatar to fly out this time (we’re in Dubai, by the way!). The last time we flew on Qatar was December last year.
Anyway, the Qatar Airways check-in queue was unbelievable. It didn’t matter if you had checked-in online. And it didn’t matter if you were a Qatar Airways cardholder. There was one LONG line for everybody. I should have found out actually if First and Business Class passengers could check-in separately.
Once you reach the front of the queue, you don’t go straight to a check-in counter. Your bags have to be inspected first. So you go to security. No – not an x-ray machine. They are checked manually. You have to lift each case up onto a table, open it and someone goes through all your stuff. Then you slide the bag over to the 2nd security officer. And then to a 3rd. They usually wish you a ‘happy weekend’, ‘Merry Christmas’ or they just say ‘Anything for me?’
If you’re lucky, they’ll get bored after the first bag and tell you to move on. By the way, there’s no one to help with the lifting of bags or taking off of bags onto and off the table. And when they’re done with you, they just start shouting for you to hurry up. Not only do you have to be super-fast in taking your bags off the table, you have to zip them up and lock them first!
No, no. It’s not time for check-in yet. Then you have to stand in another line. The person behind this desk checks your passports and visas. They also write your name down on a passenger list. NOW we move to the check-in desk. This area is uneventful, but allows you to stand still for a few minutes.
Oh, I forgot to mention – there’s also no air conditioning anywhere.
So next is going through passport control, security and to the gate.
First a guy checks your boarding passes before you can go through to passport control. You stand in another line and hand over your passports and departure cards. You don’t wait there to get your passport back. You go to the NEXT line (which is usually at the same desk). I don’t know who checks what, who does the stamping or what they do with the departure cards, but it’s seriously annoying.
Annoying. But not as bad as the check-in process.
Time for security!
You put your stuff through the x-ray machines. You walk through the metal detectors and then get patted down by a security officer. No use of a hand-held metal detector. Is that because the walk-through metal detectors work properly?
When you finally reach the gate, there’s another queue. It’s usually pretty long, but at least this part of the airport is cooler! So to get in, a person at a desk checks your passports and visas. And right behind him/her at another desk they check your boarding cards. Once you go through, your hand luggage is searched. You’re again wished a happy weekend of asked ‘Anything for me?’. Then you’re body searched again. Aaaand…. we’re in!
Don’t start cheering quite yet.
There isn’t enough seating at the gate (or enough space for all the passengers to even be there). So many people are standing and all squashed together. And they pack in more and more people until they’re ready to board the flight. It gets hotter and hotter and everyone gets more and more agitated. It’s hardly surprising though, is it?
I think the whole process is absolutely ridiculous. I also think:
1. At least more people have jobs – you know, since everything is done three times.
2. Because there are more people checking everything, they are more likely to find banned items in carry-on and checked-in luggage. HOWEVER, if they don’t do their jobs properly, there’s no point. And they don’t tend to do it properly. When we left yesterday, security looked in V’s suitcase. Then they looked into one of my bags. Both bags had only clothes in them. They asked, ‘Only clothes inside all the bags?’ I replied, ‘Yes’. They said, ‘Go.’ While this suited me just fine, I could have had ANYTHING in any of the other bags.
3. With more people checking passports and visas, they are more likely to catch people with fake documents. Right? Maybe they’re all more ‘on the ball’ now?
4. It would all work so much better if not everyone was looking for a pay-off of some kind.
That’s it. Rant over. And don’t even get me started on Arrivals!
6 thoughts on “Flying Out”
That little lot would put me off travelling, especially given you have to take a small child too! I can’t believe the staff are asking for ‘freebies’. If you give them something they would probably haul you off to a small room and strip search you, after accusing you of bribery!!
It seems such a pointless check in service (service??) when they could so easily reduce the process and make it easier on all involved. I know security is key, but really, if they are not doing it properly any way…..
Have a great time in Dubai.
It is such a drama, it’s unbelievable. I think the only reason people put up with it all is because they’re so excited to be leaving!
Arrivals is just as bad – if not worse!
I feel your pain!! When I left Lagos last month, I felt like I needed another shower before I even got on the flight. It was so hot! And I also didn’t understand why 3 people had to check my bags either but then just figured at least they are creating more jobs?! Good Luck flying home in a few weeks xx
Oh and enjoy Dubai 🙂
Very sorry for your experiences at Lagos. From the beginning (1979), this was not so. While efforts to revamp and upgrade the the long neglected infrastructure are ongoing, it is still very important and even more so that the airport does its best to esure acceptable levels of service to travelers. Your blog account is perfectly representative of the well known typical departure experience at the moment and will be forwarded to the those concerned.
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