While browsing Instagram a couple of weeks ago, I came across a picture of someone who had nearly finished the Clean 9 Detox (sorry I can’t remember who!).
I found myself wishing I lived in the UK again so I could have easy access to these and other products. I’m sure life would be much easier.
Anyway, I recognised the Forever Living logo – they have an office down the road from me, so I figured there must be a distributor around here somewhere.
I found them on Jumia and ordered it. The site said that my items would be delivered in 1 to 5 days.
Almost immediately after I placed my order someone from Jumia called to verify my order and said that delivery would probably take seven days as they were moving their warehouse, but that I’d be notified by email when my order shipped.
On Friday (the one just gone) it had been seven days and I’d heard nothing. I emailed customer service and have been fuming that I’ve not heard back from them. In fact, they did reply, but the email went into my spam folder. The email didn’t give me any information, except to say that I would be notified when my order shipped.
On Saturday I called them to see what was going on. Eight days by now. The customer service man wasn’t very helpful. He said my product was on the shelf and ready to be shipped. I asked him if he knew when it would be shipped. He said he didn’t, but told me the address it would be shipped to. Thanks for that. I know my address.
A minute after I hung up I received an email saying that my order had been shipped!
On Sunday I tweeted them to say I was disappointed in their service. No response.
Today is Monday. Day TEN. I received an email this morning just before 11 am saying that my order would be delivered today and that dispatch personnel would call prior to delivery.
At 12.30 pm I received a text message saying exactly the same thing as the email.
It is now 6.35 pm and I have heard NOTHING else!
WHAT IS GOING ON?
If it’s been delayed again or if there’s a problem, why can’t they just let me know? Which is what they should have done on Friday before I emailed them. Am I meant to just sit at home and wait for them to show up?
I’m so sick of inefficiency.