Dear Mr. Hairdresser and Salon Owner,
I have been coming to your salon for many years and I am very happy with how you (YOU) or your other Lebanese hairdresser man blow-dry my hair. I am also happy that you have renovated your salon and that it looks much nicer than before.
Unfortunately, there are things that I am not happy about. Please find the list below.
I am not happy that you have increased your prices from N2500 to N4000. But anyway – I can deal with that.
I am not happy that I (usually) always have to wait at least 40 minutes for my hair to be done (even though I wash my hair before I come). But anyway, since you don’t take appointments – I can deal with that.
I am a mother. I loooove to show people pictures of my baby. But I’ll only show them if they ask! I am not happy when you put your phone onto slideshow mode to show me every single picture of your child. More so if you are not going to ask to see my photos!
And while we’re on the topic of our children – please don’t tell me that the mats I have in my car are unhealthy for my baby. Or that I have the wrong kind of sun shade. Or that I shouldn’t use x, y or z product. I will decide – thank you.
I am not happy that all your staff (hair washing girls and girls that do weaves, extensions, etc) have conversations by shouting at each other across the salon. It is too noisy and irritating.
I am not happy when you are all busy and you think it will be ok for one of the girls to do my blow-dry. Ask me first. (I know I should say… 😦 )
I am not happy when I see that girl who is about to do my hair has been eating plantain chips and she comes to do my hair without washing her hands first (I did tell her to go wash her hands).
I am not happy when said girl pulls my hair, rips it out of my scalp, burns my ears, knocks me (repeatedly) in the head with the hairbrush and the back of the hairdryer and actually, really doesn’t know how to do my hair properly. And then expects a tip.
I am MOST unhappy when you then ask me to still pay N4000 even though it was not YOU or your other Lebanese man that did my hair!
I am not happy because going to the salon is meant to be relaxing. And it really isn’t anymore.
Please spend some time training your staff and learning about good customer service.
That is all.